Question: I received an email alerting me that new pet(s) were found matching my search criteria. I clicked on the pet's photo immediately, but the pet's profile looks like this, what happened?
Answer: Popular pets can be adopted within hours and sometimes even minutes after being added to Adopt a Pet. Our free New Pet Alerts are sent out once per day, so several hours may have passed since the pet was added to our website and may have already been removed.
We do offer an optional Premium New Pet Alert subscription for $10/month. Premium Alerts provide you with real-time, instant emails when a new pet match is added to our site. While we can't guarantee a pet will still be listed or available when you click to view the pet's profile, Premium Alerts will certainly make it more likely that the pet will still be available (if you check your email right away). You may opt in for Premium Alerts at any time during a new search on Adopt a Pet. For more info, click here!